Learn how to identify and evaluate potential business opportunities. This unit covers market research techniques, feasibility analysis and the assessment of business viability to ensure your venture can succeed in the competitive market.

You'll also learn about trend analysis, competitive analysis and SWOT analysis to make informed decisions.

Learn how to research and create detailed business plans.
This unit focuses on setting business objectives, developing strategic plans and preparing comprehensive financial projections to guide your business growth. You will also explore market segmentation, target market identification and strategies for competitive advantage.

Gain expertise in creating and presenting a business proposals. You will learn how to structure proposals, include key financial data and present your ideas effectively to potential investors or stakeholders.

This unit also covers persuasive communication techniques and the use of visual aids to enhance your presentation.

Develop the skills to effectively manage and organise finances for your new business, ensuring financial stability and growth. This unit includes budgeting, cash flow management, financial reporting and tracking expenses.

You will learn how to create financial forecasts and evaluate funding options, including loans, grants and investors, to support your business operations.

Understand and address the legal and regulatory requirements necessary to operate a compliant and secure business. This unit covers key areas such as business registration, taxation obligations, licensing and industry-specific regulations.

You will also learn how to develop policies and procedures that ensure compliance with relevant laws and mitigate potential risks.

Enhance your ability to think critically and apply these skills to solve problems and improve work practices. This unit focuses on techniques for analysing information, evaluating options and making decisions.

You will explore frameworks for critical thinking, including problem- solving models and decision-making processes, that can be applied in various business scenarios.

Learn strategies for continuous improvement to enhance business operations and achieve better outcomes.

This unit emphasises the importance of feedback, data analysis and performance metrics in identifying areas for improvement.

You will explore methodologies such as Lean, Six Sigma and Total Quality Management (TQM) to implement changes that lead to increased efficiency and effectiveness.

Enhance your communication skills to ensure effective interaction within the workplace. This unit covers verbal and non-verbal communication, active listening and conflict resolution strategies.

You will also learn how to adapt your communication style to different audiences and foster an inclusive work environment that encourages open dialogue.

Understand how to build and sustain strong business relationships that support your business goals.

This unit focuses on networking strategies, relationship management techniques, and the importance of trust and integrity in business interactions.

You will also learn how to navigate professional relationships and maintain customer loyalty through effective engagement.

Develop the skills to handle and resolve customer complaints efficiently, maintaining high levels of customer satisfaction.

This unit teaches you how to listen actively, empathise with customers and implement effective complaint-resolution strategies. You will learn how to analyse feedback to improve products or services and ensure a positive customer experience.